I'm sorry to hear about your frustration in regards to Webroot. I entered the invoice number and voila! PayPal said that I received a refund in seconds! That´s the only good thing that I can say about Webroot. Miraculously I found a page where I could as for a refund. Tried to call but the phones that I found were for bussiness people not mere mortals like me. I erased history, even changed browser, uninstalled and installed again the sofware and nothing happened. Firs I had to go over a thousand web pages of Knowledge Base, not a single article addressed my problem and then whenever I hit the "Talk to Us" or "Generate a Ticket" or something I was taken to my console where everything started all over again. Then the Password Manager unexpectedly ceased to work and tried to reach customer service. I mean, I was happy because I had no need to contact customer support. I renewed my licence a few weeks ago and got the new code, entered it on the sofware and everything went fine like It had alwas been since two years ago. I am just writing this post to let my anger out.